Orlando, FL

• Roomed 18 to 24 primary-care patients per day by verifying demographics, recording vitals, updating medication lists, and preparing visit notes in Epic.
• Coordinated patient callbacks, lab result messages, and prior authorization follow-up with providers, pharmacies, and insurance contacts.
• Prepared exam rooms, cleaned equipment, restocked supplies, and assisted with approved in-office procedures according to clinic protocol.
• Reviewed incomplete intake forms before provider visits, reducing repeated questions during wellness, chronic-care, and same-day appointments.

Orlando, FL

• Scheduled appointments, verified insurance, collected copays, and routed portal messages for a three-provider pediatric clinic.
• Prepared daily appointment packets with consent forms, immunization records, and referral notes for clinical staff review.
• Explained visit-preparation instructions to parents while documenting questions and follow-up needs in the EHR.

• Certified Medical Assistant (CMA), AAMA, active.
• Basic Life Support (BLS), American Heart Association, active.

Orlando, FL

• Training included patient intake, medical terminology, infection control, phlebotomy practice, EHR documentation, and administrative workflows.

• Built a shared tracker for pending authorizations, pharmacy callbacks, provider questions, and patient follow-up notes.
• Helped front-office and clinical staff agree on owner, date, and next-step fields so delayed requests were easier to audit.

• Clinical: rooming, vitals, medication list updates, specimen handoff, exam-room setup.
• Administrative: scheduling, insurance verification, referrals, prior authorizations, patient callbacks.
• Systems: Epic, patient portals, phone triage notes, intake templates, scanned records.
• Safety: infection control, equipment cleaning, PPE, sharps disposal, patient identification.

Orlando, FL

• Coordinated daily rooming assignments, provider schedule changes, supply checks, and patient-flow issues for a five-provider primary care clinic.
• Trained 11 medical assistants on intake templates, specimen labeling, vaccine documentation, and patient callback standards in Epic.
• Audited open orders, prior authorization queues, and pending patient messages before weekly provider huddles.
• Partnered with clinic manager to update room-turnover checklists after repeated supply gaps delayed morning appointments.

Orlando, FL

• Prepared cardiology patients for visits by recording vitals, medication changes, history updates, and testing notes in eClinicalWorks.
• Assisted providers with approved procedures and specimen handoff while maintaining clean exam rooms and stocked equipment.
• Coordinated referral records and follow-up calls for patients requiring outside imaging, labs, or specialist appointments.

Kissimmee, FL

• Handled registration, insurance verification, payments, and patient queue updates during high-volume urgent care shifts.

• Certified Clinical Medical Assistant (CCMA), National Healthcareer Association, active.
• Basic Life Support (BLS), American Heart Association, active.
• Phlebotomy continuing education, 2024.

Sanford, FL

• Completed practicum in ambulatory care with focus on rooming, EHR documentation, patient communication, and clinic administration.

• Standardized exam-room supply checks, cleaning steps, and missing-item escalation for morning and afternoon sessions.
• Collected assistant feedback after rollout and revised checklist fields that were slowing room readiness.

• Clinic flow: rooming assignments, provider huddles, open orders, patient messages, supply checks.
• Clinical support: vitals, medication reconciliation support, specimen labeling, approved procedure assistance.
• Systems: Epic, eClinicalWorks, patient portals, prior authorization queues, referral records.
• Training: new MA onboarding, intake templates, callback standards, room-turnover routines.